Last Updated: 03-09-2025
Introduction
These terms govern your use of Berq.pk app and website. By using our platform, you agree to these terms.
We're berq in Pakistan. "Platform" means our app and website. "Services" include delivery, ordering, and related features.
Account Registration
- You must be 18+ to create an account
- Provide accurate information
- Keep your password secure
- You're responsible for all account activity
- One account per person
Using Our Platform
You can:
- Browse restaurants and stores
- Place orders and make payments
- Track deliveries
- Leave reviews and ratings
- Contact customer support
You cannot:
- Use fake information
- Share your account with others
- Violate any laws
- Interfere with our systems
- Post inappropriate content
Orders and Payments
- Orders are contracts between you and the restaurant/store
- Prices include applicable taxes and fees
- Payment is due when you place the order
- We use secure third-party payment processors
- Check your order before confirming
Delivery
- Delivery times are estimates, not guarantees
- You must be available to receive orders
- Provide accurate delivery addresses
- Additional charges may apply for remote locations
- We're not responsible for delays beyond our control
Cancellations and Refunds
- Cancel before restaurant starts preparing (usually 2-3 minutes)
- Refunds processed to original payment method
- We may refuse refunds for policy violations
- Contact support for order issues
- Processing takes 3-7 business days
Reviews and Content
- Reviews must be honest and relevant
- No offensive, fake, or promotional content
- We can remove inappropriate reviews
- You grant us rights to use your content
- Respect others' intellectual property
Prohibited Activities
Don't:
- Create fake accounts or reviews
- Abuse refund policies
- Harass staff or delivery partners
- Use our platform for illegal activities
- Attempt to hack or disrupt services
- Resell our services
Privacy
Your privacy matters. See our Privacy Policy for details on how we collect and use your information.
Intellectual Property
- Berq.pk owns our app, website, and branding
- You can't copy, modify, or distribute our content
- Restaurant/store content belongs to respective owners
- Respect all trademarks and copyrights
Limitation of Liability
- We provide services "as is"
- We're not liable for food quality issues
- Maximum liability limited to order value
- We don't guarantee uninterrupted service
- Use our platform at your own risk
Third-Party Services
- We work with restaurants, payment providers, and delivery partners
- Each has their own terms and policies
- We're not responsible for their actions
- External links lead to third-party sites
Service Availability
- Services available in select Pakistani cities
- We may suspend services for maintenance
- Features may vary by location
- We can discontinue services with notice
Disputes
- Try resolving issues through customer support first
- Pakistani law governs these terms
- Disputes resolved in Pakistani courts
- We prefer mediation over litigation
Account Termination
We may suspend/terminate accounts for:
- Terms violations
- Fraudulent activity
- Abusive behavior
- Illegal use
You can delete your account anytime through app settings.
Updates to Terms
We may update these terms occasionally. Changes effective immediately upon posting. Continued use means acceptance of new terms.
Force Majeure
We're not liable for delays/failures due to circumstances beyond our control (natural disasters, strikes, government actions, etc.).
Severability
If any term is invalid, the rest remain in effect.
Contact Us
Questions about these terms?
Email: support@berq.pk
Phone: [Contact Number]
Address: [Company Address]
Support: Available in Berq.pk app
Acceptance
By using Berq.pk, you confirm you've read, understood, and agree to these terms and our Privacy Policy.